FAQ – Custom Orders

* Refunds*

NO REFUNDS on any custom orders. IF THERE IS A DEFECT IN THE PRINT,(missed chucks or Scratches) YOU MUST REACH OUT TO ME WITHIN 24 HOURS OF DELIVERY DATE. YOU WILL BE REQUIRED TO SEND THE DAMAGE BACK FOR A REPLACEMENT. NO REFUNDS WILL BE GIVEN.

How do I submit a custom design?

Use the file upload button on any custom product page — powered by our Uploadly integration — to attach your artwork directly to your order. Once uploaded, complete checkout as normal and include any special instructions in the order notes field.

What file formats do you accept?

We accept PNG, PDF, SVG, and AI files. For the sharpest results, please submit files at a minimum of 300 DPI at the intended print size. PNG files should have a transparent background where possible. Low-resolution or heavily compressed JPEGs may affect print quality.

What is your turnaround time?

Most custom orders are produced and ready to ship within 3–5 business days of artwork approval. Complex or bulk orders may require additional time — we'll reach out if that applies to your order.

What are my shipping options and costs?

We offer several shipping speeds at checkout, including standard and expedited options. Shipping costs are calculated based on your location and order weight. Free shipping promotions, when available, apply automatically at checkout.

How do I choose the right size for heat-transfer prints?

For standard adult tees, a full-front print typically measures 10–12" wide × 12–14" tall. A left-chest print is usually 3–4" wide. We recommend sizing your artwork to these dimensions before uploading. If you're unsure, include your preferred print dimensions in the order notes and we'll confirm before production.

How do I apply and care for my transfer?

Application: Pre-heat your garment for 5 seconds to remove moisture. Place the transfer face-down, apply firm pressure at 325 for 10 seconds, then peel cold.

Care: Turn the garment inside-out and wash in cold water on a gentle cycle. Tumble dry on low or hang to dry. Do not iron directly over the print.

Can I request a proof before production?

Yes — just note "proof requested" in your order notes at checkout. We'll send a digital mockup for your approval before we begin printing, which may add 1 business day to your turnaround.

What if I have more questions?

Reach out through our Contact page and we'll get back to you within 1 business day.

Do you offer background removal services?

If your design includes a background you'd prefer removed, a background removal option is available for an additional fee. Select this service at checkout and our team will handle the editing before production begins.